It’s not hard for anyone to understand the desire to want to not only be heard, but understood as well. In a society where multitasking is at an all-time high, sometimes focusing on listening can take a back seat. In fact today is seems like most people are more intent on responding, than listening. Whether you are a salesperson trying to get a big client, or a manager listening to the needs of an employee, intentional listening is an essential key to success. Here are is why intentional listening is important.
Listen To Understand
Most people listen with the intent of responding. Intentional listening is when you listen to understand. This type of listening can be vital in all aspects of life, business being a big one. There are a number of ways intentional listening can make a business run more efficiently, therefore increasing revenue. For example, when you utilize intentional listening when speaking to a potential client, you get a better understanding of their wants and needs, which can make it easier to explain why your product would be best for them. When your customers feel that you understand them and their needs, they are more likely to stick around.
Creates A Longer Relationship With Clients
Building and maintaining a reputation with your clients through listening, is beneficial to you in the long run. Not only do you keep a long term client, but it opens you to more business through referrals. A single client can make or break your reputation. Intentional listening can help you reduce the possibility of conflict and treat the clients how they expect to be treated.
Show You Care
Another importance of intentional listening in business is when it comes to your employees. Happy employees, make for more effective employees. Keep them happy and your business will run smoother. When you listen to what they have to say, you not only show them you care about their needs and desires, you can better understand what they want to gain from working there. With your help, you can help them develop a plan to succeed that helps both them and the business in the long run.
A vital component for intentional listening is developing trust. This trust is what keeps your clients and employees happy. When they trust that you have their best interests in mind they are more likely to stick around. Building trust among your employees will help motivate them to do the best work possible.
Multitasking, while is seems like an effective way to get more things down at once, often leads to you taking longer to get things done. The human brain cannot actively do multiple things at once without sacrificing efficiency. If you are listening to someone speak, while also checking your emails on your phone, not only are you being disrespectful to the person you are supposed to be listening to, you are not intentionally listening to what they have to say. When you aren’t listening to them, you miss the actual message they are giving you. You can’t be an effective leader if you don’t listen to what your clients or employees are saying. If you wish to have a constructive conversation, consider leaving the multitasking for another time.
Next time you have a conversation with an employee or client; try listening to them in order to understand what it is they want. When you utilize intentional listening, you are more capable of making them happy and moving towards a more mutually beneficial arrangement. Listening should never just be about waiting for a chance to respond. Actively listening to understand helps build positive conversations and relationships between employees and clients.